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Haleon Awarded “Healthcare and Life Sciences Team of the Year” at World Trademark Review Industry Awards 2023 

Digital Transformation of Global IT Services Provider


The legal team needed to achieve significant cost savings in parallel with a major corporate merger. General Counsel’s objective was to transform the law department into a leading technology and data-driven commercial function. Senior leadership had stipulated that there be no material impact upon internal service performance while achieving these outcomes.


  • UnitedLex designed and jointly executed a global outsourced managed service to support the client’s sell-side transactional legal function alongside litigation, compliance, legal entity management and legal operations services.

  • With 420 resources dedicated to the account, we delivered services to the client in 25+ jurisdictions around the world, supporting 65,000 sales transactions (per year) with revenue totalling several $ billion across the full spectrum of deal support.

  • In addition to the core managed legal service, we navigated our client along a radical transformation roadmap that incorporated productivity enablers through process, training, and technology.

The foundation of this solution was a cloud-based contract management platform, augmented by ground-breaking AI contract review.


Our solution delivered a client saving of 30+ percent of its costs, year-on-year. Seamless rebadging of 420+ legal employees enabled the organization to reduce headcount, while maintaining uninterrupted service delivery to the business. We currently support 65,000+ transactions per year, while seeing an increase in business wins from 64 percent to 84 percent.

General Counsel were empowered to achieve its objective of establishing the law department as a key driver of digital transformation within the company.