Case Studies

Procurement Compliance Management

Challenge

  • Managing insurance policy compliance by vendors


Solution

  • Established service center to provide required compliance management services to 370+ vendors
  • Extracted vendor contractual obligation and insurance status data from enterprise systems
  • Developed vendor compliance database
  • Provided voice and data support to vendor queries regarding insurance coverage, documentation required and process related matters


Business Impact

  • Significantly reduced non-compliance risk
  • Backlog of 18,000+ cases cleared within nine months
  • 40% cost savings on budgeted on-shore costs

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