Case Study
Procurement Compliance Management
Challenge
- Managing insurance policy compliance by vendors
Solution
- Established service center to provide required compliance management services to 370+ vendors
- Extracted vendor contractual obligation and insurance status data from enterprise systems
- Developed vendor compliance database
- Provided voice and data support to vendor queries regarding insurance coverage, documentation required and process related matters
Business Impact
- Significantly reduced non-compliance risk
- Backlog of 18,000+ cases cleared within nine months
- 40% cost savings on budgeted on-shore costs