Case Study

End-to-end Trademark Paralegal Support

Challenge

  • Client offers full range of IP services including trademarks and patent agency services, IP commercialization, anti-counterfeiting and dispute resolution
  • Has offices in 10 countries and 500+ employees including attorneys and IP investigators
  • Lack of process standardization and scalability challenges


Solution

  • Established dedicated team of paralegals trained on specific client processes and technology applications
  • Identified specific processes to be transitioned and analyzed impact and risks associated
  • Transitioned “as-is” process mapping, process re-engineering, “to-be” process mapping, and technology requirements gathering
  • Standardized processed, defined/validated performance level expectations and finalized communication protocol


Business Impact

  • Process definition, implementation and standardization through centralized processing
  • Higher margins through cost efficiencies using offshore support
  • Rapid scalability using structured hiring and training methodologies