Transformation for the Digital Age

Case Study: Fortune 150 IT Company

Embarked on a digital transformation journey to handle existing deal volumes while also accounting for growth in volume and complexity without an equivalent increase in resources. Leveraged an integrated, multi-faceted technology platform and transitioned resources to a variable cost vehicle while minimizing disruption in delivering commercial legal support.

All components of the contracting process were encompassed, including streamlined templates, situational-guidance playbooks, a customer-focused negotiation approach, and interactive training for the sales function. Delivery of litigation, ethics and compliance, and immigration services were also transitioned as part of the comprehensive solution and value proposition. Continuous analysis of operational metrics and contract content inform proactive risk and customer account management. Total savings from transactional support model alone accounted for budget savings of nearly $100M.

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Case Study: Global Aircraft Manufacturer

Transformed the end-to-end commercial delivery model to increase team responsiveness and speed-to-market while also setting the stage to reduce global spend.

Established consistent ways of working across geographies, products, and divisions through workshops and cross-team interaction. Previously independent business units now leverage centralized capabilities and operate cohesively. Implemented a client intake portal in response to demand for faster service and reduced contract negotiation duration resulting in improved monthly client satisfaction ratings.

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By The Numbers

The time has come for the legal function to thrive in the digital age.

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